ABUKRM MED Returns & Refund Policy

Effective date: December 9, 2023

This Returns & Refund Policy outlines the terms and conditions for returning and receiving refunds for products purchased from ABUKRM MED (“Company,” “we,” “us,” or “our”), located in Ankara, Turkey, and selling medical products worldwide.

1. Return Eligibility

We accept returns for most unused and unopened products within 30 days of purchase. To be eligible for a return, the product must be:

• In its original packaging with all tags and labels attached.
• Undamaged and in resalable condition.
• Unused and not opened.

2. Exceptions

The following products are not eligible for return:

• Customized or personalized products.
• Sealed products that have been opened for health or hygiene reasons (e.g., sterile medical supplies).
• Expired products.
• Software or digital products.

3. Return Process

To initiate a return, please follow these steps:

1. Contact us within 30 days of purchase through our website or by email at [email protected]
2. Provide your order number and reason for return.
3. We will review your request and provide you with a return authorization number and instructions.
4. Pack the item securely in its original packaging.
5. Ship the item to the address provided with your return authorization number.
6. We will inspect your returned item and process your refund within 10 business days of receipt.
7. Refund Policy

Once your returned item is received and inspected, we will issue a full refund to your original payment method, minus any applicable shipping charges. You will receive a confirmation email once your refund has been processed.

5. Shipping Costs

You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return arrives safely.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, at your discretion.

7. Late or Missing Refunds

If you have not received your refund within 10 business days of receiving a confirmation email, please contact us. We will investigate the issue and work with you to resolve it.

8. Changes to Returns & Refund Policy

We may update this Returns & Refund Policy from time to time. We will notify you of any changes by posting the updated policy on our website. You are advised to review this policy regularly for any changes.

Contact Us

If you have any questions about this Policy, please contact us by email at ziad@abukrm-med.com  or by mail at:

ABUKRM MED İvedik OSB. 1354.Cad. 1358.Sok. No:9 06378 Yenimahalle Ankara, Turkey

You can contact by phone : +905319141854  Or through the social media linked to this number  or this website .